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Premium Tech Tool Support & Downloads

Shipping and Ordering Information

Premium Tech Tool Diagnostic Software and Hardware is only for use within the United States and Canada. Other countries please contact local dealer. Normal business shipping is free however we can expedite shipping at an additional charge.
Software is shipped from 5 to 10 business days (M-F) (large orders take longer). When your order is shipped you will be notified via email from eMedia with a tracking number.

Please note: processing PTT orders can take up to 10 business days*. Please login to your account and view status from the "My Account" page.

*Express Shipping for Premium Tech Tool will be processed within the next 3 business days and are an additional $10 surcharge on orders (please note that this only applies to Premium Tech Tool items within the order).

We can install our Diagnostic software on your computer.

  1. Add to cart item: 8-415 Diagnostic Software Installation (under Software)
  2. A new or current software license required
  3. Ship your Laptop/PC to:

    Attn: Apryl Watkins
    PTT Install Department
    Mailstop UC1-23
    8003 Piedmont Triad Parkway
    Greensboro NC 27409

    Please include in the package you send the following information:

    Your Name
    Contact Phone number
    Dealer and/or Customer Code if available







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